Refund policy

Returns & Exchanges


We want you to love every piece you get from us. If something's not quite right, here's everything you need to know about returning or exchanging your order.

HOW TO START A RETURN:

  • Return window: 30 days from the delivery date.

  • Head to Customer Support and email us for steps.

FINAL SALE PIECES:

  • Final Sale pieces are not eligible for return or exchange.

GOOD TO KNOW:

  • Not eligible for return or exchange: Gift Bags & Card Sets, and Reyra e-gift cards.

  • Item condition: To qualify for a refund or exchange, items must be unused and in the same condition you received them in. Broken or defective items returned in used condition are not eligible for a refund/exchange.

  • Processing time: Once your return arrives at our facility, please allow 7 days for processing (occasionally up to 14 days during high-volume periods). We'll email you once your return is received and again once it's finalised.

  • Product complaints, wrong items, or general questions: These can't be processed through the Return Portal — please reach out to our customer support team directly. 

Returns

Can I Return My Jewellery?

Reyra offers a 30-day return window. If your piece is not the right choice, contact Reyra with your order number to arrange a return and confirm the process before posting it.

For a faulty or damaged piece, tell us about the issue so we can assess it separately from a change-of-mind return.

How Do I Start A Return Or Return A Gift?

Please contact Reyra with the order number and the piece you would like to return. If it was a gift, include any order details you have so we can locate the purchase.

We will provide the next steps and the correct return address. Please wait for those instructions before sending your jewellery.

Can I Exchange My Piece?

If you would prefer a different piece or need help with fit, contact Reyra within the return window. We will discuss the options available for your order and the replacement you have in mind.

Availability, any price difference and shipping arrangements can vary.

When Will My Refund Arrive?

Once your return has been reviewed, we will confirm the outcome and any refund details with you. Your bank or payment provider may need additional time to show a processed refund.

If you need an update on a return, contact Reyra with your order number.